Returns and Refund Policy

Ticket Return Policy

EVENTS RETURNS STATEMENT

Cancellations are required 24 hours in advance of the event in order to receive a credit for a future event (call/e-mail in the case of an emergency). A $5 rebooking admin fee per ticket may apply. You may move your tickets a maximum of 2 times, with rebooking fees charged each time. No-shows forfeit their tickets. Events are not cancelled due to weather unless main city streets or highways are closed or unless instructors are unable to come to the event. You can expect a call near the event time with information if this occurs last-minute. All other cancelations will be sent via email approximately 24 hours in advance. If weather or other unforeseen circumstances interfere with your ability to attend an event, please contact us as soon as possible before your event.

Cancellations can be made via email at info@uncorkedcanvas.com or by calling (253) 432-4052Tickets are strictly non-refundable, so please e-mail if you have questions about your reservation (or go here)

Merchandise Return Policy

MEERCHANDISE RETURNS STATEMENT

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card (or original method of payment) within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@uncorkedcanvas.com.

Sale items

Only regularly-priced items may be refunded; sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@uncorkedcanvas.com and send your item to: 711 Saint Helens Ave, Ste 202, Tacoma, WA, 98402, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 711 Saint Helens Ave, Ste 202, Tacoma, WA, 98402, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for sharing! :)
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